MyChart - Your secure online health connection
MyChart Frequently Asked Questions
- Enrollment Questions
- What is MyChart?
- Is there a fee to use MyChart?
- How do I sign up?
- What do I do with the activation code?
- Who do I contact if I have further questions?
- Your Medical Record
- When can I see my test results in MyChart?
- Why are certain test results not shared electronically via MyChart?
- If some of my health information on MyChart is not correct, what should I do?
- If I send a message to my doctor, when can I expect a reply?
- MyChart For My Family
- Can I view a family member's health record in MyChart?
- Can I ask questions regarding a family member from my MyChart account?
- I once had access to my child’s MyChart information and now I do not. What happened?
- Can my spouse and I share one MyChart account?
- May I give others access to my records?
- After I Have Enrolled
- I forgot my password. What should I do?
- Can you send me a new activation code as I have lost it or did not receive it?
- Where can I update my personal information (e.g., home address, e-mail or change my password)?
- Technical Questions
- How is MyChart secure?
- I was logged out of MyChart, what happened?
- Why do I keep getting logged out of MyChart when I log in?
- What do I need to use MyChart?
- My activation code does not work, what should I do?
What is MyChart?
MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:
- Request/Schedule medical appointments.
- View your health summary from the MyChart electronic health record.
- Request prescription renewals.
- Communicate electronically and securely with your medical care team.
- Pay your bill online
Is there a fee to use MyChart?
MyChart is a free service offered to our patients.Return to Top
How do I sign up?
Patients who wish to participate will be issued a MyChart activation code during their clinic or hospital visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may submit a request for an activation code or use the Sign Up Online Button to activate yourself.Return to Top
What do I do with the activation code?
Your activation code is a unique identifier you will use -- along with the last 4 digits of your social security number and your date of birth -- to log into MyChart for the first time. The first time you log in, you will click on the New User “Sign Up Now” link and follow the instructions to enter your activation code.Return to Top
Who do I contact if I have further questions?
You may e-mail us at email@example.com, or you can call our MyChart Help Desk at (320) 240-7897 between 8AM and 4:30PM Monday-Friday.Return to Top
When can I see my test results in MyChart?
Test results are setup to auto release to your MyChart account 1-4 days after resulted or after your physician has reviewed and released them, whichever is sooner.Return to Top
Why are certain test results not shared electronically via MyChart?
Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.Return to Top
If some of my health information on MyChart is not correct, what should I do?
Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.Return to Top
If I send a message to my doctor or nurse, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.Return to Top
Can I view a family member's health record in MyChart?
Yes you can. This is called Proxy access and allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. When logged in to MyChart, complete a request for access from the Messaging > Request Family Access menu.Return to Top
Can I ask questions regarding a family member from my MyChart account?
MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.Return to Top
I once had access to my child’s MyChart information and now I do not. What happened?
To protect the privacy and confidentiality of health information according to state and federal laws, MyChart is not able to provide full online proxy access to the medical information of any child 12 years or older. You will be able to use MyChart to view and print his or her immunization record. If your child has recently turned 18 years old, MyChart will no longer provide proxy access to his or her MyChart information.Return to Top
Can my spouse and I share one MyChart account?
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.Return to Top
May I give others access to my records?
Yes. You can grant a spouse, or someone who helps you manage your health, full access to your medical records. Ask your clinic’s MyChart representative for more information.Return to Top
I forgot my password. What should I do?
On the MyChart login page you can recover your MyChart username or password using the links labeled “Forgot Username?” or “Forgot Password?”. If you are unable to recover your information using these links a new activation code will be mailed out to you via U.S. Postal Mail allowing you to reset your password.Return to Top
Can you send me a new activation code as I have lost it or did not receive it?
Contact us at firstname.lastname@example.org or call us at (320) 240-7897 between 8AM and 4:30PM Monday-Friday, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.Return to Top
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Log into MyChart and from the top menu, select the appropriate option.Return to Top
How is MyChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.Return to Top
MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.Return to Top
I was logged out of MyChart, what happened?
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.Return to Top
Why do I keep getting logged out of MyChart when I log in?
If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart.
Please see this page for more information on MyChart Log Out and Time Out Problems.
What do I need to use MyChart?
You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).Return to Top
My activation code does not work, what should I do?
Your activation code is no longer valid after the first time you use it. When used, log in to MyChart with your Username and Password. If you still have problems, email us at email@example.com or you can call our MyChart Help Desk at (320) 240-7897 between 8AM and 4:30PM Monday-Friday.Return to Top