MyChart Frequently Asked Questions

Enrollment Questions
What is MyChart?
Is there a fee to use MyChart?
How do I sign up?
What do I do with the activation code?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyChart?
Why are certain test results not shared electronically via MyChart?
Some of my health information on MyChart is not correct, what should I do?
If I send a message to my doctor, when can I expect a reply?
MyChart For My Family
Can I view a family member's health record in MyChart?
Can I ask questions about a family member from my MyChart account?
I once had access to my child's MyChart information and now I do not. What happened?
Can my spouse and I share one MyChart account?
May I give others access to my records?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it or did not receive it?
What do I do when my account has become deactivated?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is MyChart secure?
What is your privacy policy?
I was logged out of MyChart. What happened?
Why do I keep getting logged out of MyChart when I log in?
My activation code does not work. What should I do?

What is MyChart?

MyChart is an online tool that offers you personalized and secure access to portions of your medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • Request/Schedule medical appointments.
  • View your health summary from the MyChart electronic health record.
  • Request prescription renewals.
  • Communicate electronically and securely with your medical care team.
  • Pay your bill online
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Is there a fee to use MyChart?

MyChart is a free service offered to our patients.

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How do I sign up?

If you wish to participate, you will be issued a MyChart activation code during a clinic or hospital visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may submit a request for an activation code or use the Sign Up Online Button to activate yourself.

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What do I do with the activation code?

Your activation code is a unique identifier you will use -- along with the last 4 digits of your Social Security Number and your date of birth -- to log into MyChart for the first time. The first time you log in, you will click on the New User “Sign Up Now” link and follow the instructions to enter your activation code.

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Who do I contact if I have further questions?

You may e-mail us at mychart@centracare.com, or you can call our MyChart Help Desk at (320) 240-7897 between 8AM and 4:30PM Monday-Friday.

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When can I see my test results in MyChart?

Test results are set up to auto-release to your MyChart account as soon as they are available, or after your physician has reviewed and released them, whichever is sooner.

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Why are certain test results not shared electronically via MyChart?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Certain tests of a very sensitive nature are not released to MyChart.

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Some of my health information on MyChart is not correct. What should I do?

Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I view a family member's health record in MyChart?

Yes, you can. This is called Proxy access, and it allows a parent (or guardian) to log into their personal MyChart account, and then connect to information regarding their family member. When logged in to MyChart, complete a request for access from the Messaging > Request Family Access menu.

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Can I ask questions regarding a family member from my MyChart account?

No. MyChart offers direct access to your personal health record. Use it only to ask questions about your own health – not the health of a family member.

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I once had access to my child's MyChart information and now I do not. What happened?

To protect the privacy and confidentiality of health information according to state and federal laws, MyChart will no longer provide full online proxy access to the medical information of any child 12 years or older. You will be able to use MyChart to view and print his or her immunization record. If your child has recently turned 18 years old, MyChart will no longer provide proxy access to his or her MyChart information.

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Can my spouse and I share one MyChart account?

No. Due to the sensitive nature of medical information, each adult must establish their own MyChart account.

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May I give others access to my records?

Yes. You can grant a spouse, or someone who helps you manage your health, full access to your medical records. When logged in to MyChart, complete a request for access from the Messaging > Request Family Access menu.

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I forgot my password. What should I do?

On the MyChart login page you can recover your MyChart username or password using the links labeled "Forgot Username?" or "Forgot Password?". If you are unable to recover your information using these links please call us at (320) 240-7897 between 8AM and 4:30PM Monday-Friday.

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Can you send me a new activation code as I have lost it or did not receive it?

You may request a new code by contacting us at mychart@centracare.com or call us at (320) 240-7897 between 8AM and 4:30PM Monday-Friday.

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What do I do when my account has become deactivated?

If your MyChart account has been deactivated because of too many failed log in attempts you can Request a new Activation Code. This will send a message to our MyChart support team to reactivate your account. Once your account has been reactivated, you will be sent an email or text link based on your preference to complete the process. Or you may call the MyChart help line at (320) 240-7891 between 8AM and 4:30PM Monday–Friday.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyChart and from the top menu, select Profile > Personal Information.

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How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

MyChart is owned and operated by MyChart and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

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I was logged out of MyChart. What happened?

We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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Why do I keep getting logged out of MyChart when I log in?

If you are experiencing problems such as being logged out immediately after logging in, an extension or add-on in your web browser may be causing problems with MyChart.
Please see this page for more information on MyChart Log Out and Time Out Problems.

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My activation code does not work. What should I do?

Your activation code is no longer valid after the first time you use it. When used, log in to MyChart with your Username and Password. If you still have problems, email us at mychart@centracare.com or you can call our MyChart Help Desk at (320) 240-7897 between 8AM and 4:30PM Monday-Friday.

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