Privacy of Your Health Care Information

Your privacy is important to us. The information you provide on this web site is protected by federal laws. To learn more about how your rights to privacy are being protected, please contact the Customer Service Department.

Protecting Your Privacy

Your clinic uses electronic record systems and believes they are an important part of improving the quality and safety of the care we provide. Physicians, authorized practitioners and authorized staff use these systems to provide the information needed to treat you. Policies, processes and technical protections are in place to keep your information from being seen by anyone who should not see it. Our policies and processes conform to state and federal law and are designed to safeguard your privacy. Our staff is educated in confidentiality and the appropriate use of medical information.

Your Medical Record

MyChart is an Internet application that enables you to have secured web-based access to portions of your electronic medical record, and allows secure messaging with your care team. Messages you send via MyChart will be made part of your permanent medical record.

Secure Communication

All MyChart communications between you and your clinic health care team are carried over a secure, encrypted connection directly into the electronic medical record. While you may receive Internet e-mail messages notifying you of new messages in your MyChart Inbox, these e-mails will never contain any confidential medical information. All medical record information and MyChart messages reside securely behind information system firewalls.

Activation Codes, Usernames and Passwords

When you initially enroll to use MyChart, you will be provided with an activation code. It is extremely important that you keep your MyChart activation code, username and password completely confidential from everyone. If your username and password are available to others, they will be able to view your medical information and communicate with your clinic as if they were you. It is your responsibility to prevent disclosure of your username and to change your password if you feel your security has been compromised. You can change your password online at any time.